Over the years, customer satisfaction has been at the center of all university operations. Staff strive to exceed stakeholder expectations in every engagement. Students being key stakeholders deserve nothing short of excellence in every aspect of their stay at SPU. Feedback from the students has proved to be an

invaluable input for continuous improvement in our service provision, hence customer satisfaction over time. To take our service provision a notch higher, we call upon students to participate in this year’s edition of the Customer Service Satisfaction Survey to assess service provision in the following departments: Virtual Campus, Administration, Corporate Affairs Department, Administrative Secretaries, Accounts and Finance, Library, Registry, Maintenance & Security, ICT, Chaplaincy, Dean of Students, Virtual Campus, Principal/Coordinators’ offices, Faculty, and Departmental Secretaries.

Dear students, you are highly encouraged to visit this link Customer Service Satisfaction Survey to share your views regarding service provision in the above sections. Kindly note that the information being collected shall not be used against you in any way, it is purely meant for the purposes of improving customer centered services in the University. You are encouraged to provide information as accurately as possible to help us make the necessary radical adjustments for the growth of the University.

The survey will take effect from today 18th July to 31st July 2024. Tag a friend along. #WeareSPU